Legal

Privacy Policy

Effective date: June 30, 2026

This Privacy Policy explains how Webassy collects, uses, shares, and protects information when landlords, applicants, tenants, and account users use Webassy.

1. Information We Collect

Depending on how Webassy is used, we may collect:

• Account information, such as name, email, phone, password, role, company, and support contact details.
• Company and rental information, such as business name, property addresses, unit details, listing photos, rental availability, lease records, and rent workflow settings.
• Rental application information, such as applicant name, email, birth date, current and previous address, identity information, employment, income, occupants, pets, eviction response, and uploaded application documents.
• Tenant screening request metadata, such as selected screening provider, package, request status, applicant email, timestamps, and tracking activity for the Webassy screening handoff.
• Tenant portal information, such as tenant email, active lease, maintenance requests, rent charges, payment records, receipts, and portal access codes.
• Payment and subscription information processed through Stripe, including Stripe customer, subscription, checkout, and connected account identifiers. Webassy does not store full card numbers or landlord Stripe secret keys.
• Technical and security information, such as IP address, user agent, timestamps, audit logs, access activity, and error or diagnostic records.

2. How We Use Information

We use information to provide and secure the service, including to create accounts, publish rental workflows, receive applications, store documents, show landlord dashboards, send notifications, support tenant portals, track rent charges and receipts, process subscription or payment workflows through Stripe, troubleshoot problems, prevent abuse, and comply with legal obligations.

3. How Information Is Shared

Webassy shares information only as needed to operate the service:

• Applicant and tenant information is available to the landlord, property manager, or authorized company users tied to that rental workflow.
• Applicants and tenants may see their own application, document, rent, receipt, or maintenance records through authorized portal access.
• Tenant screening providers receive information directly from applicants when applicants leave Webassy and complete screening through the provider's hosted process. Webassy may receive or store request status metadata, but not raw credit reports in the initial hosted-screening workflow.
• Stripe receives payment and connected-account information needed for subscription billing, online rent payments, payouts, disputes, tax, identity, and compliance workflows.
• Email, hosting, storage, database, monitoring, security, and infrastructure providers may process information for Webassy operations.
• Information may be disclosed when required by law, legal process, fraud prevention, security, or protection of rights.

4. Sensitive Application and Document Data

Rental applications may include sensitive information such as Social Security number, driver's license details, income proof, identification, and supporting documents. Webassy limits application and document access to authorized users, stores uploaded documents outside public web paths, records document access activity, and encrypts selected identity fields at rest where configured in the application.

When tenant screening is requested through a hosted screening provider, applicants submit screening authorization and sensitive screening details directly to that provider. Webassy tracks the request handoff and status, but does not collect screening-provider SSNs or store raw consumer reports in this initial workflow.

5. Retention

Webassy retains account, application, document, tenant, rent, audit, and billing records while needed to provide the service, meet legal or business obligations, resolve disputes, maintain backups, and support landlords' recordkeeping. Landlords and applicants may request correction or deletion, but some records may need to be retained for compliance, accounting, security, dispute, or backup reasons.

6. Your Choices

You may contact Webassy to request access, correction, export, or deletion of personal information. Applicants and tenants may also contact the landlord or property manager tied to their application or lease because the landlord controls many rental records and leasing decisions.

7. Security

Webassy uses administrative, technical, and access controls intended to protect information. No online service can guarantee perfect security. Users should use strong passwords, protect portal codes, and avoid uploading unnecessary sensitive files.

8. Children

Webassy is not intended for use by children under 13. Rental applications should be submitted by adults or legally authorized applicants.

9. Changes

We may update this Privacy Policy as the service changes. The effective date will be updated when changes are published.

10. Contact

Privacy questions and requests can be sent to admin@webassy.com.